Customer Service Representative | Virtual Assistant

FRYJA PEREZ

Customer Support • Email & Chat Support • CRM • Administrative Assistance

Helping customers, teams, and businesses stay supported, organized, and productive.

Customer Service Email Support Chat Support CRM Administrative Tasks

View My Experience Let's Work Together

2 Years Customer Service Experience

Multi-Channel Phone, email, and chat support

CRM & Admin Records, scheduling, and task follow-up

About Me

Customer-focused. Organized. Ready to support your business.

I am a Bachelor’s degree graduate with 2 years of experience in customer service and customer-facing roles. I have experience assisting customers through phone calls, email, and chat support, handling inquiries, resolving concerns, processing requests, and providing reliable customer assistance. I am also familiar with CRM tools, administrative tasks, order tracking, and maintaining accurate customer records. I am a responsible, adaptable, and detail-oriented professional who is always willing to learn and improve.

I am organized, adaptable, and comfortable working with different types of customers.

My Skills

Supportive, detail-oriented, and ready to help.

Customer Service

🎧

Customer Support Phone Support Email Support Chat Support Complaint Handling Issue Resolution Order Management Account Assistance Subscription Cancellation Unauthorized Charge Assistance Tracking & Follow-up

Strong Experienced

Administrative / VA

🗂️

Data Entry Email Management Documentation Internet Research File Organization Scheduling Record Keeping

Strong Familiar

Soft Skills

🤝

Communication Active Listening Problem-Solving Attention to Detail Time Management Adaptability Multitasking

Strong Experienced

Work Experience

Professional support experience built on trust and consistency.

Customer Service Representative | Retail Account

Customer Service Representative

Assisted customers with account, order, and product-related concerns.
Handled tracking requests and provided updates regarding orders and deliveries.
Assisted with subscription cancellations and account changes.
Investigated unauthorized charges and supported resolution efforts.
Provided support through multiple communication channels while maintaining accurate customer records.

Publishing & Client Support

Publishing Consultant

Assisted clients with publishing-related inquiries and concerns.
Communicated with clients regarding services, requirements, and project updates.
Followed up with clients and maintained professional communication throughout the process.

Financial Transactions & Cash Handling

Offline Betting Teller

Processed and recorded customer betting transactions accurately.
Handled cash transactions and verified customer requests.
Maintained accurate transaction records and followed established procedures.

Tools & CRM

Tools I work with to keep service smooth and organized.

🧾

Customer Service / CRM

AAmazon Internal CRM Tool

ZZoho

💬

Communication

GGmail

OOutlook

TMicrosoft Teams

MGoogle Meet

CChime

ZZoiper

📊

Productivity

GGoogle Workspace

OMicrosoft Office

SGoogle Sheets

XMicrosoft Excel

Comfortable learning new platforms, CRM systems, and company-specific tools.

How I Can Support Your Business

Reliable support for your customers, operations, and daily tasks.

☎

Customer Support

Phone, email, and chat-based customer assistance.

✉

Email Management

Organizing, responding to, and following up on emails.

📝

Data Entry

Accurate data input, updating records, and maintaining information.

📅

Administrative Support

Documentation, scheduling, file organization, and daily administrative tasks.

🔔

Customer Follow-Up

Tracking requests, callbacks, and customer concerns.

🔎

Internet Research

Finding, organizing, and documenting relevant information.

Need help with customer support or administrative tasks? Let's Talk

My Work Process

How I handle tasks with care, clarity, and consistency.

Step 01

Understand

Understand the task, customer concern, or business requirement.

Step 02

Organize

Collect the necessary information and organize priorities.

Step 03

Execute

Complete the task accurately and professionally.

Step 04

Follow Up

Make sure the concern or task has been properly resolved.

Step 05

Document

Keep records organized for future reference.

Sample Work

Practical examples of how I organize, support, and communicate.

Why Work With Me?

Reliable support for customers, operations, and remote work.

✓Customer service experience
✓Experience handling phone, email, and chat concerns
✓Comfortable assisting different types of customers
✓Strong communication and problem-solving skills
✓Organized and detail-oriented
✓Quick to learn new tools and processes
✓Able to work independently and follow procedures

Let's Work Together

Looking for someone reliable to support your customers, manage administrative tasks, and help keep your daily operations organized?

Email Me Connect on LinkedIn

✉pfryja@gmail.com

☎09240440343 • WhatsApp, Viber, Telegram

💼linkedin.com/in/fryja-perez-66574b376

📍Cebu, Philippines

Order #	Customer Name	Date Ordered	Product	Order Status	Tracking Number	Last Updated
LS-1001	Ana Reyes	Oct 1, 2025	Wireless Earbuds	Processing	—	Oct 1
LS-1002	Mark Villanueva	Sep 30, 2025	Gaming Mouse	Shipped	TRK123456789	Oct 2
LS-1003	Ella Garcia	Sep 28, 2025	Backpack	In Transit	TRK987654321	Oct 3
LS-1004	John Dela Cruz	Sep 27, 2025	Smart Watch	Delivered	TRK456789123	Oct 1
LS-1005	Faith Santos	Sep 26, 2025	Laptop Stand	In Transit	TRK741852963	Oct 3
LS-1006	Kyle Mendoza	Sep 25, 2025	Phone Case	Delivered	TRK369258147	Sep 30
LS-1007	Patricia Lim	Sep 24, 2025	Bluetooth Speaker	Returned	TRK852963741	Oct 2
LS-1008	Miguel Torres	Sep 23, 2025	Keyboard	Processing	—	Sep 23

Callback #	Customer Name	Phone Number	Concern	Preferred Callback Time	Status	Notes	Date Scheduled
CB-001	Maria Santos	0917 123 4567	Order update	Oct 1 · 10:00 AM	Completed	Provided tracking info	Oct 1
CB-002	James Reyes	0918 987 6543	Unauthorized charge	Oct 1 · 2:00 PM	Pending	Escalated to billing	Oct 1
CB-003	Liza Cruz	0920 111 2222	Subscription cancellation	Oct 2 · 11:00 AM	Completed	Cancelled subscription	Oct 2
CB-004	Ken Dela Cruz	0917 222 3333	Refund request	Oct 2 · 3:00 PM	In Progress	Waiting for documents	Oct 2
CB-005	Angelica Lim	0926 444 5555	Product inquiry	Oct 3 · 9:00 AM	Scheduled	—	Oct 3
CB-006	Rafael Tan	0916 777 8888	Login issue	Oct 3 · 1:00 PM	Scheduled	—	Oct 3
CB-007	Sophie Garcia	0908 999 0000	Wrong item received	Oct 4 · 10:00 AM	Pending	Need customer photos	Oct 4

Ticket #	Date Received	Customer Name	Concern / Issue	Category	Priority	Status	Action Taken	Follow-up Date	Notes
CS-001	Oct 1	Maria Santos	Order not received	Order / Delivery	High	Resolved	Tracking shared; refund issued	—	Confirmed by email
CS-002	Oct 1	James Reyes	Unauthorized charge	Billing	High	In Progress	Verified account; escalated	Oct 5	Waiting for billing
CS-003	Oct 2	Liza Cruz	Subscription cancellation	Subscription	Medium	Resolved	Cancelled and confirmed	—	No further action
CS-004	Oct 2	Ken Dela Cruz	Product inquiry	Product Info	Low	Resolved	Product details and link	—	Customer satisfied
CS-005	Oct 2	Angelica Lim	Refund request	Refund	High	Pending	Gathering documents	Oct 7	Awaiting documents
CS-006	Oct 3	Rafael Tan	Login issue	Account	Medium	Resolved	Password reset complete	—	Access restored
CS-007	Oct 4	Sophie Garcia	Wrong item received	Order / Delivery	Medium	In Progress	Requested photos	Oct 6	Waiting on warehouse
CS-008	Oct 4	Daniel Park	Billing question	Billing	Low	Resolved	Explained charge details	—	Receipt sent
CS-009	Oct 5	Paula Santos	Account deactivation	Account	High	In Progress	Reviewed account history	Oct 8	Team update pending
CS-010	Oct 5	Miguel Torres	Payment not reflected	Billing	Medium	Pending	Checking with finance	Oct 8	Follow-up scheduled